Track your packages.
An email with tracking information will be sent once an order has been shipped. Some items may ship separately.
Free shipping to all zones:
Zone 1: Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Portugal, Russia, Spain, Sweden, Switzerland, Ukraine, United States.
Delivery Time Standard Free Shipping: 7-21 business days after processing*
Zone 2: Chili, Colombia, Hungary, Slovakia, Slovenia.
Delivery Time Standard Free Shipping: 19-34 business days after processing*
Zone 3: Andorra, Cyprus, Germany, Greece, Iceland, Ireland, Italy, Mexico, Moldava, Montenegro, Poland, Romania, United Kingdom.
Delivery Time Standard Free Shipping: 20-50 business days after processing*
Zone 4: Argentina, Brazil.
Delivery Time Standard Free Shipping: 34-60 business days after processing*
*Processing times: In-stock orders normally ship within a few business days.
We currently ship to 42 countries. We apologize if your country is not listed yet. We're working hard to make our products available worldwide.
RETURNS / REFUND: 30 days
We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
We have a 30 days refund policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
* Gift cards
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rubiorules and send your item to: Foc Follet AT, Barcelona, CT, 08030, Spain.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Foc Follet AT, Barcelona, CT, 08030, Spain.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.